Last updated: May 2025
These terms and conditions apply to all offers and agreements made by PlayCity Game. By placing a booking you agree to these terms.
Article 1 – Identity
PlayCity Game is a trade name registered in the Netherlands. For questions, please contact us at info@playcitygame.nl or via WhatsApp at +31 6 20 41 75 02.
Article 2 – Offer & agreement
An agreement between PlayCity Game and the customer is established when the customer places a booking via the website and receives a confirmation email. PlayCity Game reserves the right to refuse a booking in case of technical errors or availability issues, in which case the amount paid will be fully refunded.
Article 3 – Prices & payment
All prices listed on the website are in euros and include VAT. Payment is made via the offered payment methods (iDEAL, credit card, etc.). After successful payment you will receive a confirmation email with your access code for the tour. No payment is required when using a 100% discount voucher.
Article 4 – Cancellation & refund
Booked and paid tours are generally non-refundable as access codes are provided immediately. Free cancellation is possible up to 24 hours before the planned start, provided the access code has not yet been activated. Please contact us at info@playcitygame.nl. In the event of technical issues on our end, we will always offer an appropriate solution.
Article 5 – Execution of the tour
PlayCity Game tours are outdoor activities. Participation is at your own risk. PlayCity Game is not liable for personal injury, loss or damage to property occurring during the tour. Participants must comply with traffic regulations and instructions from local authorities.
Article 6 – Liability
PlayCity Game is only liable for direct damages that are demonstrably the result of an attributable shortcoming. Liability for consequential damages, lost profits or indirect damages is excluded. The total liability of PlayCity Game is in all cases limited to the amount paid for the relevant booking.
Article 7 – Privacy & data
PlayCity Game processes personal data in accordance with the General Data Protection Regulation (GDPR). Data is used solely for the execution of the agreement and sending confirmation emails. Data is not shared with third parties without consent, except as required by law.
Article 8 – Applicable law
These terms and conditions are governed by Dutch law. Disputes are preferably resolved by mutual agreement. If this is not possible, disputes will be submitted to the competent court in the Netherlands.