Frequently asked questions

The game begins at a central location in the city, which has been strategically chosen for the best gameplay experience. Please keep in mind that the timer starts running immediately as soon as you launch the game.

Please note that the clock starts ticking as soon as the introduction is finished and the team name has been registered. Therefore, make sure to go to the starting location mentioned in the email before officially activating the CityGame.

No, please wait to log in until you are at the correct location in the city and the team is ready to start.

Yes, absolutely! You choose the start time entirely yourself. Because you play the game on your own smartphone without external guidance, you are in full control. Simply follow the instructions in the email to begin whenever it suits you. Do keep in mind that some locations might be harder to access late at night, or that certain tasks might be less visible then. We therefore recommend heading out during the day or in the early evening.

Absolutely! The game always takes place in the historic city center. Our goal is to let you (re)discover the best spots in an interactive way. We will take you past hidden gems, where a healthy dose of fun is, of course, the top priority.

For adult teams, certain questions might feel a bit easier. However, this gives you the opportunity to really take in the historic surroundings. After all, it is all about the combination of solving puzzles and discovering the city.

Yes, absolutely! However, it is important that there are team members present who are not confined to a wheelchair to assist with specific actions. Because you determine your own route, you can easily avoid obstacles like stairs by taking a short detour. This way, the city remains perfectly accessible.

Small festivities or a local market won't get in the way of the game. However, during major city festivals where squares are completely closed off, it can be difficult to reach all the assignments. In those cases, it is better to postpone the CityGame to a quieter time.

Absolutely! Even if you know the city well, the CityGame offers a fresh perspective. We guide you past unique spots that often lie off the beaten path. You will see that there is always a fun story or an interesting detail to be found that is new to you.

With smartphone in hand, you will head through the city center in search of the next clue. The assignments change constantly; one moment you will need to solve a logic puzzle, the next you will uncover a historical fact or take a funny photo. A varied adventure is guaranteed! Keep a close eye on your smartphone (and your ears open!), as some questions are introduced with a video or an audio clip. This makes the assignments even more dynamic.

No two CityGames are the same. Each city has its own questions and an original script, ensuring you experience a new adventure every time. Have you caught the bug? Then you can confidently explore another city; the assignments are guaranteed to surprise you again!

No problem at all! The CityGame is an outdoor activity where the streets and squares of the city center form your playing field.

Most CityGames take place in car-free zones and pedestrian areas, meaning they are truly intended as a city walk.

Our CityGames are multilingual! On the overview page of all cities, you can see right away by the flags which languages are available. While Dutch and English are the standard for almost every city, we regularly expand this with other languages. Do you currently only see a Dutch flag? Then we are working hard behind the scenes on the translations, so definitely check back later!

Absolutely! Since almost all tasks and instructions appear as text in the app, what you need most is a sharp eye to solve the puzzles. Should a specific task (such as an audio clip) still present a barrier, you can simply skip it using the in-app help function and continue with the rest of the adventure.

No, not at all, making a reservation is not required. You can play the CityGame whenever it suits you. Immediately after your order, you will receive all the necessary information by email, allowing you to be at the starting line within five minutes of purchase if you wish!

As soon as you have booked the CityGame, you will immediately receive an email with the login details and clear instructions for the game. You are not tied to a specific time; you decide entirely for yourself when to start the adventure. Furthermore, the code remains valid for up to one year after purchase.

Bookings for the CityGames are processed exclusively through our online checkout. You can easily choose the method that suits you best:

Netherlands: iDeal
Belgium: BanContact
Germany: Giropay (Note: Giropay has been discontinued as of 2026)
General: Credit card, Meastro and Apple Pay

Yes, absolutely! After completing your order, you will automatically receive an email with the instructions for the game. In addition to the instructions, this email contains a link to your invoice. This way, you have all the information clearly organized in your inbox.

No, unfortunately that is not possible. As soon as you have purchased a ticket, you will receive a unique login code for the CityGame that you can use whenever you want. This login is valid for 1 year.

Yes, absolutely! The tickets and instructions will be emailed to the person who booked as soon as the invoice has been successfully paid. Because this process can take a bit longer with a manual bank transfer than with a direct online payment, we recommend arranging this well in advance.

You play the CityGame using the 'Loquiz' app. It is easy to download from the App Store (Apple) or the Play Store (Android).

In principle, you can play the CityGame on almost any smartphone, as long as you have an internet connection to download the game. However, we do recommend using a device that is no older than three years. This ensures that the app runs smoothly and the battery lasts for the entire tour.

No need to worry about your data plan! You download the CityGame just once beforehand via the app. While playing, you won’t need an internet connection, except to send a few team photos and watch a video. Only when you are finished will a connection be briefly required to instantly view your final score and stats.

Modern smartphones with powerful batteries usually make it to the finish line. However, to be on the safe side, we always recommend tossing a power bank into your bag. Especially with older devices, continuous use of the app and GPS can drain the battery much faster than you think.

Each team of 2 to 4 people uses one smartphone to solve the riddles. This encourages collaboration, as you really have to huddle over the screen together to crack the codes! Want to head out with a larger group? Then you can purchase multiple CityGames and compete against each other in different teams.

It could be that your location is not entirely accurate. Please check the GPS settings of your smartphone or other device and adjust the location accuracy in your settings.

You can download all the necessary information via the email you received. Please also check your spam folder, as the email might have ended up there. If you still can't find anything—for instance, due to a typo in the email address or because the messages were deleted—please contact us.

Are you sure you entered the password correctly? Please pay close attention to the difference between the letter ‘o’ and the number ‘0’. If you are playing with multiple teams, the code might already be in use; in that case, try a different one. Also, double-check that your username is correct.

Check whether your username and password have been entered correctly. Still can't log in? Delete the app from your phone and reinstall it. Then try again. If you receive the message ‘user not found’ or ‘unauthorized’, please contact us by phone or via the chat.

First, check if the app is up to date. Have you filled in the login code, team name, and participants? The game will only begin after you press the start button. Once you've done that, walk a short distance and zoom out on the map to find yourself (the blue dot).

It looks like the game didn't download completely. Make sure you have a stable internet connection. Exit the game via the menu and then close the app completely. After that, log back in, click on ‘or resume with existing team’, and select your previously entered team name.

It looks like the game didn't download completely. Check if you have a stable internet connection. Exit the game via the menu and then close the app completely. After that, log back in, click on ‘or resume with existing team’, and select your previously entered team name.

We recommend playing the game on the phone with the best battery life—usually the newest phone in the team. If your battery does run out while playing, you can easily switch to another phone. First, log out on the current phone. Then, log back in on the new phone and select ‘or resume with existing team’ to continue with your team. Please keep in mind that the in-app timer may no longer be completely accurate after doing this.

There is a good chance you are using an outdated version of iOS/Android or the Loquiz app. Please update these first. If the pins still aren't working, it is best to switch to a different device within your team. First, log out on your current phone. Then, log in on the new phone and select ‘or resume with existing team’ to continue your game.

First, check if you have an internet connection. Then, wait at the finish location for a few minutes; it can take a moment for the email to be sent. Don't forget to check your spam folder as well, as the email might have ended up there.